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Gayle & Tony Allan (APMS)
Internet Technology Primer
Mike Blackall (ANZ Bank)
How Much Does That Mirror Over There Cost?
Raoul Blignaut (Nedcor Bank - South Africa)
Advanced RAID Performance - Where to From Now?
Raoul Blignaut (Nedcor Bank - South Africa)
The Evaluation of IT Infrastructure Capacity Alternatives: A Case Study Examining the Formal and Informal Content
Adrian N. Cockcroft (Sun Microsystems)
CPU Time Measurement Errors
Adrian N. Cockcroft  (Sun Microsystems)
Workload Analysis for Resource Management
John Egan (AOS)
Electronic Business Continuance
Richard Geyer (Flinders Power Pty Ltd)
The Inside Information on Outsourcing
Mike Hall (IBM Australia)
FICON - Now you understand ESCON, a whole new channel architecture
Dr Jeff Harmer (Health Insurance Commission)
HIC Future Directions and the Role of IT
Adrian Heald (Capacity Reporting Services Pty Ltd)
Revamping your Capacity Management System - IMPLEMENTATION
Graham Hemsworth (Cluster 3 Contract Management Office)
Outsourcing, Been There Done That. (So what did we learn ?)
Thomas Hintze (Datakom Austria), Rafael Wariwoda (Telekom Austria)
The Role of the Network for the IT Department of a Large Enterprise; User Report TELEKOM AUSTRIA
Michael Horn (Consultant)
Managing the Portfolio of Licensed Software Contracts
Minda Larson (Storage Technology Corporation)
In the Blink of an Eye: SnapShot & Implementation, Usage, and Performance
Mike LeVoi (Hitachi Data Systems)
XRC User Experiences
Craig N. Linn (The University of Western Sydney, Nepean)
XML: More Babel on the Web, or a Significant New Technology
Pierre Louys (State Rail of NSW)
CONTINGENCY PLANNING in the context of Y2K and beyond.
Edward McCarthy* (Health Insurance Commission)
OS/390 + CICS = Web Enablement made easy
Philip Ord (Rufunsa Technology Services
The OS/390 Job Market
Roland Persson** (Alcatel)
E-Commerce: Web Enabled Legacy Applications - A case study and technical infrastructure description
Bruce Riddell StorageTek Australia
Planning for Tape Systems in Consolidation Environments
Steve Samson (Candle Corp)
Real Storage Management in the 21st Century - Paging Still Matters
Neil Stenlake (Westpac Banking Corp)
Software Asset Management - News From The Trenches
Bill Stewart (Consultant)
A Web Window on Your Legacy Data.
David Triggs (Hewlett Packard)
The Next E.E-Services
Brian Watts (SAS Institute Australia)
Balanced scorecard for IT Performance Management
Wayne Wyrobek (Federal Reserve Automation Services)
Tales From the Crypto

Revamping Your Capacity Management System - IMPLEMENTATION
Adrian Heald Capacity Reporting Services Pty Ltd
In many IT organisations the single biggest database is often owned by the Capacity Management group. The requirement to collect vast amounts of data from many disparate platforms necessitates the development of complex programs and storage methodologies. This paper examines the practical implementation of a Capacity Management system at one such organisation where the data is collected from IBM MVS, Windows NT and UNIX platforms. The data is then processed and stored by the SAS system into large SAS databases and warehouses.

The Evaluation of IT Infrastructure Capacity Alternatives: A Case Study Examining the Formal and Informal Content
Raoul Blignaut Nedcor Bank (South Africa)
This case study examines the evaluation of information technology (IT) infrastructure capacity alternatives within a banking environment. Case study research method (Easterby-Smith, Thorpe and Lowe1991; Stake 1995; Leedy 1997; Miles and Huberman 1994) was used to identify the content, context and processes present in the evaluation exercise. During the course of the case study it was discovered that there were two, distinguishable and separate threads running through the content aspect of the evaluation. There was content which formed part of formal evaluation but also different content within the informal evaluation process. The objective of this paper is to examine how the evaluation took place and understand the linkages between and reasons for, formal and informal content differences (Hirschheim and Smithson 1988).

The Inside Information on Outsourcing
Richard Geyer Flinders Power Pty Ltd
This paper provides an overview of services based Information Technology outsourcing; looking at its origins, and the evolving nature of outsourcing as it gains acceptance as a strategic direction for business. The paper does not dwell on the more mature elements of the procurement process, but draws on the experience of the author and raises issues that have arisen in the brief history of outsourcing _ highlighting the success factors.

Outsourcing, Been There Done That. (So what did we learn ?)
Graham Hemsworth Cluster 3 Contract Management Office
Outsourcing may be flavour of the month but it has really been with us almost as long as computers themselves.

This paper looks at where IT outsourcing has come from, where it looks like going and most importantly what lessons we have learn along the way. For those intrepet soles that are embarking upon the outsourcing journey, this paper may provide a couple of signposts to point you in the right direction.

Managing the Portfolio of Licensed Software Contracts
Michael Horn Consultant
The paper would be designed to appeal to capacity planning functionaries. It would:
- expose capacity planners to perspectives that are different to those of the people with whom they normally interact;
- provide insights into 'softer' skillsets that would make capacity planners more useful to their organisations;
- suggest a wider set of career options that are natural adjuncts to the capacity planner's training and experience; and
- embolden capacity planners to be more proactive in the management of the computer environments they haunt.
The licensed software contractual problems that costs sites money are common to sites - hence they can be written down, analysed and solutions can be proffered.
Anybody with a modicum of ability who pokes around a computer site large enough to employ a capacity planner would soon save $100,000, and if the taste of first blood induces this interest to assume the proportions of a fetish, many hundreds of thousands of dollars can often be saved. Saving a million dollars is not beyond the pale of reason, and it has happened in my own experience.

CONTINGENCY PLANNING in the Context of Y2K and Beyond.
Pierre Louys State Rail of NSW
Contingency plan over the millenium change:
- planning requirements
- statutory requirements

- service requirements over millenium change
- activities/resources to meet objectives
- contingency plans
- DRPs large and small

Software Asset Management - News From The Trenches
Neil Stenlake Westpac Banking Corp
Why is Software Asset Management becoming one of the 'hot button' topics for IT management. Why are the same people balking at major hardware upgrades. CMOS MIPS are getting cheaper every year. However, the money you save on hardware upgrades, is being eroded by exponential software costs. What can the user community do to provide required capacity, and at the same time hold spiraling software costs. This paper explores some of the options you may wish to explore.

Internet Technology Primer
Gayle & Tony Allan APMS
We all know what the internet is. And we all know what it does and how it works. Well don't we? The internet has been with us for a long time now, and though the concepts and acronyms are vaguely familiar, do you really know what's going on? Do you know your SSH from your SSL? How does mail work (does anyone know?) Is Java still around...and does anyone care? What are the new standards? How does a firewall really work? And what on earth is a proxy server?
This presentation will take you from the connection to your desktop, the protocols that deliver the web (IPv6), the security that protects us (SSL, SSH, firewalls) the ever mysterious e-mail (SMTP, POP3, IMAP4 and web mail), the software that makes it possible to see this stuff (HTML, XHTML, XML, Java) and of course the flavour of the month - e-commerce. Plus some new developments with Java (Jini, TINI - a very small Web Server) and search engine hardware (yes, hardware.).

XML: more Babel on the Web, or a significant new technology
Craig N. Linn University of Western Sydney, Nepean
For many eXtensible Markup Language (XML) is seen simply as the evolutionary descendant of HTML on the World Wide Web. However, it is really much more than this and represents a fundamental return to the far more powerful and flexible roots of SGML from which HTML originally sprang. XML provides a vehicle and technology that can improve data exchange and interoperability between diverse applications and systems, it is one of the enabling technologies for electronic commerce, and it is potentially an effective means to ensure the long term viability of data repositories. This paper looks briefly at what XML is, how it works, and then goes on to consider how it may assist in the management and communication of corporate data resources. Finally we examine the current debate of whether the benefits of XML might be outweighed by its very flexibility's potential to spawn a myriad of WEB dialects understandable only by their creators.

E-Commerce: Web Enabled Legacy Applications - A Case Study and Technical Infrastructure Description
Roland Persson Alcatel
This project has demonstrated Alcatel's commitment to strengthening partnerships with its major customers, and developing innovative solutions to enhance business relationships.
The initial application allows customers to simply and securely query order status via the Internet. The new system has significantly reduced the time required for an order enquiry and increased the availability of our information to 24 hours a day - 7 days a week.
Following the implementation and roll-out during 1998, the scope is now extended to integrate electronic commerce with Alcatel's other customers and Distributors and business-to-business ordering.
Alcatel is now extending the E-Commerce system to a Lotus Notes centric and Web enabled environment.

A Web Window on Your Legacy Data.
Bill Stewart
Recent presentations, redbooks and textbooks have given a clearer idea of how to web-enable your legacy databases, in particular if they are DB2 running with CICS on a System 390. We review some of this literature.

HIC Future Directions and the Role of IT
Dr Jeff Harmer Managing Director, Health Insurance Commission
The Health Insurance Commission has been in existence since 1974 when it was created to administer the Commonwealth Government's first universal health insurance plan, Medibank. Since that time there have been a large number of changes to the functions of the Health Insurance Commission, most significantly coinciding with changes of Government.

One of the biggest changes to the Health Insurance Commission came about in March 1996 when Medibank Private and the Health Insurance Commission were separated as organisations. The Health Insurance Commission is now a very different organisation and has taken this opportunity to re-consider its future and role in the health system. The paper will reveal the results of a major strategic planning exercise which led to an exciting new plan for the HIC. The HIC will clearly continue to be a processor and payment agency for claims for Medicare and the PBS and will also provide information to professionals and consumers to improve Australia's health outcomes. The use of Information Technology and electronic communications (E-Commerce) will be critical to the HIC's future business.

The Next E.E-Services
David Triggs Hewlett Packard
The next chapter of the Internet is about to be written, introducing a world where people and businesses derive new value from the Internet by moving beyond Web-based access to a world where a rich array of nimble, modular electronic services, e-services, are accessible by virtually anyone and any device.

Plenary Session

The Role of the Network for the IT Department of a Large Enterprise; User Report TELEKOM AUSTRIA
Thomas Hintze Datakom Austria, Rafael Wariwoda Telekom Austria
TELEKOM Austria's IT department is responsible for all INTRANET users (15,000); the operation, administration and maintenance of all of TELEKOM Austria's central office switches (NORTEL DMS100, SIEMENS EWSD); running the network and applications (OPAL) for the Postal Service Company (2,300 offices Austria-wide) as well as some applications (VENUS) for the PSK bank which uses the Post Offices as their POS (point of sales) outlets.
TELEKOM Austria's IT department is among the 3 largest in Austria.
TELEKOM Austria's internal communication was previously based on the classic IBM SNA environment and is now in the process of being transferred to a client server IP-based environment. However, some applications, primarily the ones for the PSK bank, still remain as SNA-based. Over the last two years, 58 locations have been equipped with ATM technology and 1,800 routers have been installed all over Austria to meet the multiprotocol, multicompany and multiuser requirements.
The paper will investigate the organizational challenge that a project such as this means for an IT department, some characteristics of the DP center itself (MIPS, HW-SW environment,...) the individual requirements of the various users (PSK, TELEKOMīs switches, internal users) and typical characteristics and benchmarks of an IP-based network; for example SNA integration, Quality of Service (QoS), Virtual Private Network (VPN) features together with security demands, remote access solutions and future aspects such as voice integration.

FICON - Now you understand ESCON, a whole new channel architecture
Mike Hall IBM Australia
FICON - Now you understand ESCON, a whole new channel architecture The ESCON channel architecture has been well accepted by the industry, but now a new channel architecture has arrived. FICON (Fibre Connectivity Architecture) addresses a number of important areas including speed, distance, and addressing limits.

The OS/390 Job Market
Philip Ord Rufunsa Technology Services
Organisational mergers, outsourcing and downsized platforms.. Is the end in sight for the MVS technical and management professional? Hardly! Indeed, the last 12 months has seen a mild overheating of the MVS job market as some organisations compete aggressively for skills in a diminishing pool of available and suitably qualified resources. This presentation will address the pressures affecting the current MVS job market, the options available to MVS professionals and how job hunters can best help themselves. It will also provide employer managers tips to attract fresh talent to their organisations. And on the way, the discussion will cover the role of recruitment intermediaries, the impact of outsourcing, the contract v permanent dilemma, and the most important question of all how much is an MVS professional worth today?!

Real Storage Management in the 21st Century - Paging Still Matters (requires Adobe Acrobat 4)
Steve Samson Candle Corporation
Managing the balance between real and auxiliary storage has been a source of many performance problems and a matter of concern since the earliest days of MVS. Adding expanded storage to the mix may have created more problems. Storage eventually became very inexpensive so nobody needed to have a paging problem--right? Wrong!

We'll look back to origins and solutions, we'll look ahead to potentially staggering paging problems of the future, and we'll explore ways to avoid them.

Tales From the Crypto: Performance Alerts for Mainframe Users of Integrated Cryptographic Facilities
Wayne Wyrobek Federal Reserve Automation Services
Cryptographic co-processors have been available on mainframes to encrypt data via hardware as opposed to less secure software encryption. Though not yet widely used, the advent of the mainframe as a server conducting secure financial transactions may increase demand for hardware encryption. This paper describes two unique performance problems impacting all LPARS on mainframes with crypto engines, the partnership with vendors to determine root cause, and the subsequent resolution. Anyone using or considering integrated crypto features on mainframes will benefit from these experiences.

OS/390 and the Web

OS/390 + CICS = Web Enablement made easy
Edward McCarthy Health Insurance Commission
The rise of the internet and web browsers has created great demand from endusers for a better interface than the traditional 3270 'green screen'. However the skills of the traditional large organisation, and the application programmers they employ, lie in delivering COBOL based programs that communicate with 3270 screens.
The impression one can gain is that to deliver application systems that operate across intranets or the internet, is that one requires a new breed of programmers with new trendy skill sets, that web based systems cannot be delivered by the traditional IBM mainframe system and that they are very complex.
This paper describes how the Health Insurance Commission has delivered web based application systems using their existing programmer skill sets by using new IBM technology namely the MVS WebServer and the CICS Web Interface. Additionally the HIC has delivered these systems at relatively low cost with high levels of security. This paper will endeavour to show that delivering on the web is not that difficult.

How Much Does That Mirror Over There Cost? (The Performance Impact of Remote Disk Mirroring)
Mike Blackall ANZ Bank
Remote disk mirroring is a technology option that has become viable over the recent years to allow organisations to keep an up to date copy of their data in another location. However, as with most things, there is always a cost to pay for the benefits received. This paper will show the experiences of one large site in implementing remote disk mirroring for all its production mainframe data. Particular consideration will be given to the performance impact of remote mirroring at different levels of measurement.

Advanced RAID Performance - where to from now?
Raoul Blignaut Nedcor Bank (South Africa)
This presentation examines the current trends and directions in the area of RAID disk storage performance and asks the question, 'where to from now?'. The primary components that make up RAID performance are examined and compared in the light of the developments to these systems over the last few years from EMC, IBM and HDS. These developments are related back to ADABAS production performance tests that were conducted on various systems with different cache configurations. These and other experiences/benchmarks on the RVA II and HDS 7700E and are discussed in an attempt to understand the potential scope for improving RAID performance in the future.

Electronic Business Continuance
John Egan AOS
AOS provides consultancy services throughout Asia/Pacific for the implementation of Electronic Business Continuance (EBC) solutions. This paper outlines the approach taken by AOS in determining customer requirements, built up from implementing EMC, CNT, Cylink, InRange, IBM and other equipment into very large commercial data processing centres over the past two years.

Issues covered include:
* Determining customer requirements
* analysing workloads and specifying equipment
* selecting the transmission medium
* bandwidth and configurations issues
The issues raised in this paper are relevant to all Vendor platforms, and will provide a sound starting point for your EBC project.

In the Blink of an Eye: SnapShot & Implementation, Usage, and Performance
Minda Larson Storage Technology Corporation
With the advent of the StorageTek Iceberg (also known as the IBM RAMAC Virtual Array), the first virtual volume DASD subsystem was available for use. One feature that virtual volume mapping provides is the ability to use pointer manipulation to create "instantaneous" data set and volume disk-to-disk copies. This paper is a discussion of user experience with ShapShot software. It includes a review of virtual volume mapping, an overview of SnapShot software functionality, some performance information, things that have changed since the original release of SnapShot software and what is coming in the future that will have a positive effect on implementing SnapShot software. This paper is not intended to be a highly technical discussion of the Iceberg/RVA and SnapShot software, but rather a document describing SnapShot software use from a systems programmer/storage manager perspective.

XRC User Experiences
Mike LeVoi Hitachi Data Systems
Setting up remote copy for disaster recovery can be a daunting and arduous task. In this paper, the two main methods for setting up remote copy are examined. The paper is based on users experiences gained at two sites. Although both sites decided to use Extended Remote Copy (XRC), the implementation for each site was quite different. The trials and tribulations of establishing XRC are examined and hints and tips are given on
what is likely to work in most scenarios.

Planning for Tape Systems in Consolidation Environments
Bruce Riddell StorageTek Australia
Consolidation of data processing during the last few years has become a pervasive trend. This is apparent from the obvious trend to fewer, larger data centres, right down to the more recently emerging trend of LAN server consolidation.
During most of the 1990's mainframe, midrange and PC environments usually had their own dedicated tape systems. In high end environments, shareable solutions were available, but were usually not used, as the costs were often seen to be too high for value for money to be apparent.
Consolidation combined with explosive growth in disk use and the capacity of tape systems over the last few years, has meant that many storage architects, are faced with a new challenge to determine if dedicated, platform specific tape solutions, are still the right solution.
The challenge requires a mixture of skills. From understanding that the performance of a technology can vary between platforms, through to understanding the cost metrics and useful lifespan issues required to determine investment value.
This paper will touch on all the key issues and provide practical guidance on how to go about designing tape solutions that provide best value for money in your environment.

Balanced scorecard for IT Performance Management
Brian Watts SAS Institute Australia
The balanced scorecard model was first identified and formalised by Robert Kaplan and David Norton in 1993 as a result of primary research into large corporations' business strategy. A balanced scorecard illustrates the steps between a company's vision, its performance measurements for this vision, and the required actions for these measurements. Traditional IT performance measures are primarily financial and tend to have a cost centre focus without regard to added value. A balanced scorecard for IT performance management provides a means to introduce new measures from identifiable quadrants such as Customers, Business Processes and Human resources, measures for added value, measures for a Balanced Scorecard.
This presentation will include a short case study on implementing a BSC using SAS and IT Service Vision.

CPU Time Measurement Errors
Adrian N. Cockcroft Sun Microsystems
The most common method of measuring CPU time in Unix is to sample the state of each CPU at each clock interrupt, and to accumulate global and perprocess counters. The hope is that by sampling a large number of values, the average will be accurate over time. Sampling theory requires an unbiased sample, but the clock interrupt is also used to schedule wake-ups. The bias causes large errors to accumulate, particularly for processes that wake up for a short time at regular intervals. Using alternative CPU measurement techniques, errors are analyzed over a range of workloads. The highest error levels are found at low load levels with fast CPUs. Measured rather than sampled CPU time should be used where it is available.

Workload Analysis for Resource Management
Adrian N. Cockcroft SUN Microsystems